Managing customers has long been one of the business community’s greatest goals. Protecting them from being “poached” by competitors, ensuring all their requests are answered promptly and accurately, providing them with information that relates to their purchasing patterns, and exploiting the market potential for new customers.

Leader CRM software delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a web-based CRM solution. And unlike typical CRM solutions, Leader CRM includes powerful sales performance, order management and marketing effectiveness capabilities as standard. With Leader, you can easily manage the entire customer lifecycle—from suspect to quote, order, service, and repurchase—from anywhere at any time.

Key Benefits

• Drive sales, service and marketing performance with real-time role based-dashboards
• Gain a true 360-degree view of all customer data and customer interactions
• Improve sales performance with accurate sales forecasts, automated commission and up sell management
• Improve collaboration with your partners with joint lead and campaign management
• Streamline order management processes with complete integration across sales and finance
• Improve customer satisfaction with complete case management and customer history
• Redirect marketing budget to higher-ROI campaigns by measuring campaign effectiveness
• Drive sales and service from anywhere with mobile access.